No. 6, Wuxi Road, Zhongluotan, Baiyun District, Guangzhou City
WhatsApp/WeChat +86 19924688554
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FAQ

Frequently Asked Questions

Find answers about OEM & ODM services, quality control, MOQ, lead times and global delivery.

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General Questions

We manufacture audio cables, microphone cables, speaker cables, power cords, USB cables, LAN cables and other custom cable assemblies.

We are a professional cable manufacturer with our own production facilities in Guangdong. We also have an office and exhibition hall in Guangzhou.

Our factory is located in Guangdong, China.

Our products are exported to the Middle East, Africa, Southeast Asia, South Asia, Europe, South America and other international markets.

Yes. Factory visits are welcome by appointment.

OEM & ODM Questions

OEM/ODM Cable Service: Printing, colors, types, conductor, length, packaging,

Yes. We offer comprehensive OEM and ODM services for custom cable manufacturing projects.

Yes. We support logo printing, laser engraving, labels and private branding solutions.

Yes. Cable length, color and specifications can be customized according to your requirements

Yes. We can manufacture products according to technical drawings, samples or detailed specifications.

We provide customization services including conductor type, connector type, cable length, cable color, packaging and branding.

Product & Quality Questions

Cable Material & Quality Testing

We offer bare copper, tinned copper, OFC and other conductor options depending on project requirements.

Products undergo electrical testing, continuity testing, visual inspection and other quality checks before shipment.

Yes. Products can be manufactured to meet applicable international standards and customer requirements.

Yes. Samples can be produced for approval prior to full-scale manufacturing.

We implement strict quality control procedures throughout production and conduct final inspections before delivery.

Order & Delivery Questions

NAITELONG Cable Delivery Type: EXW, FOB, DAP, DDP

MOQ varies depending on the product type and customization requirements. Please contact us for details.

Sample production typically takes 3–7 working days.

Mass production generally requires 15–30 days depending on order quantity and specifications.

We support sea freight, air freight and express delivery services.

We provide global delivery services and export products worldwide.

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After-Sales Service

We provide standardized and comprehensive after-sales services to customers worldwide.

  1. Our customer service team will reply to all emails and messages within 2 working days.
  2. We accept returns, full refunds or partial refunds for confirmed product quality defects, incorrect shipment or missing items. Claims must be supported by valid photos, videos or other evidence.
  3. All products are covered by a 1-year limited warranty, which only applies to manufacturing defects. Damage caused by improper use, modification, transportation or human error is not covered by warranty.

Terms for OEM, ODM and customized orders shall be strictly subject to the written agreement confirmed by both parties. For OEM, ODM and customized products, no return or exchange is allowed for any non-quality related reasons.

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