After-Sales Service Policy

We provide standardized and comprehensive after-sales services to customers worldwide.

1. Our customer service team will reply to all emails and messages within 2 working days.
2. We accept returns, full refunds or partial refunds for confirmed product quality defects, incorrect shipment or missing items. Claims must be supported by valid photos, videos or other evidence.
3. All products are covered by a 1-year limited warranty, which only applies to manufacturing defects. Damage caused by improper use, modification, transportation or human error is not covered by warranty.
4. Terms for OEM, ODM and customized orders shall be strictly subject to the written agreement confirmed by both parties. For OEM, ODM and customized products, no return or exchange is allowed for any non-quality related reasons.

Return & Exchange Policy

1. Application Period

Customers may submit return or exchange requests within 7 calendar days upon receipt of goods. Requests submitted after the time limit will not be accepted.

2. Eligibility Conditions

To be eligible for return or exchange, items must be unused, unmodified and intact, and must be returned with original packaging and complete accessories. We only accept returns or exchanges for confirmed product quality defects, incorrect shipment or missing items. Damage occurring during transit shall not be eligible for return or exchange, in accordance with international trade terms.

3. Non-Eligible Cases

We do not accept returns or exchanges under any of the following circumstances:

1. Products damaged by human error, improper use or operation.
2. Products that have been used, worn, altered, repaired or disassembled.
3. OEM, ODM, customized, personalized and clearance sale items. (final sale; no return or exchange for any non-quality issues)
4. Goods damaged or lost during transportation.
5. Return requests exceeding the 7-day application period.

4. Shipping & Cost Rules

We offer EXW, FOB and DDP shipping terms for different products. All cost liabilities and risk allocation are defined as follows:

Our Confirmed Fault Cases

Only for confirmed product quality defects, incorrect shipment or missing items (excluding transit damage): We bear all expenses including return shipping, re-delivery shipping, customs duties, import taxes and clearance fees for both shipments. This rule applies to all products regardless of EXW, FOB or DDP terms.

Customer-Initiated Returns & Exchanges

If returns or exchanges are due to customer’s personal reasons, the customer shall bear all costs and full risks throughout the whole process, including but not limited to:

1. All shipping fees: cost to send goods back to our warehouse and cost for re-delivery.
2. All customs duties, import taxes, clearance fees and other official charges for both return and re-delivery shipments.
3. Relevant handling fees and restocking fees.

We reserve the right to refuse COD (Collect On Delivery) parcels.

Special note for EXW, FOB & DDP terms

EXW terms:

All risks and costs shall be fully borne by the buyer once goods leave our warehouse, including international transportation, customs declaration, duties, taxes and all related charges. Our liability is limited solely to confirmed damage caused by our improper packaging before shipment. We shall not be responsible for any damage, loss or delay occurring during transit.

FOB terms:

We are responsible for delivering goods to the designated port of shipment and completing export customs clearance. All risks and costs are transferred to the buyer once goods are loaded on board at the port of shipment, including main carriage, insurance, import customs clearance, duties, taxes, destination fees, as well as all damage, loss or delay during transit. This rule applies to both initial delivery and return/exchange shipments caused by the customer.

DDP terms:

DDP service only covers the initial delivery from our warehouse to your designated address, including relevant duties and taxes for the first shipment. DDP does not apply to any return, exchange or re-delivery caused by the customer. All associated fees, risks and transit damage shall be the full responsibility of the customer.

Important Note for Middle East & Africa Customers

For all orders delivered to the Middle East and Africa, the customer shall be fully liable for all international shipping fees, customs duties, import taxes and clearance fees for return and re-delivery shipments, unless the return or exchange is caused by our confirmed fault (quality defect, incorrect shipment or missing items). Transit damage is not regarded as our liability.

5. Refund Processing

After we receive, inspect and verify the returned goods, approved refunds will be processed to your original payment account within 3-7 working days. Refund arrival time depends on the payment provider and relevant bank processing. We reserve the right of final judgment for all return and refund applications.